CSR - Customer Service Representative

This is a temp to permanent position

Must have minimum of 2 years working in a Corrugated Packaging Environment 

In order to support our existing Customer Service team, Coleman is looking to expand its team with a dedicated, professional and 

This position reports directly to the Customer Solutions Manager and is responsible for processing
customer orders, purchasing supplies and answering phones. The Customer Service Representative
is also responsible for providing daily support to the field sales representatives, customers and
production. Customer Service representative acts as the primary liaison between customers and the
sales department.
Duties and Responsibilities:
1. 2. 3. Processing orders and releases through the Encore ERP system.
Proofreading Factory Tickets for first time orders.
Communicates with customers on a regular basis to ensure a high degree of customer
satisfaction
4. Purchasing corrugated supplies through the Encore ERP system when required
5. 6. 7. 8. Purchasing complete farmout items as required.
Liaise with Scheduling and Shipping to meet the customer requirements.
Follow up with complete farmout vendors to ensure on time delivery.
Liaise with the Sales Department regarding customer needs, faxing, photocopying and
problem solving.
9. Supporting the Sales Department with accurate, timely responses.
10. Assess, establish and monitor Inventory for economic order quantity.
11. Monitoring inventory levels and assisting with MRP/EDI's in a timely manner.
12. Participate in Lean Manufacturing Kaizen's and utilize the techniques.
13. Answering telephones.
14. Other related duties as assigned.
15. Training others when required

Department: Customer Service
Reports To: Customer Solutions Manager Job Grade:
Direct Reports: None
Pay Type: Salaried
Working Environment (or Condition):
• •
Working in an office-based environment
Consideration may be granted to an employee to work remotely only if the employee is
deemed to be an approved candidate by Management.
Key Performance Indicators:
Meet and/or exceed customer expectations
• Process order, quotations and other customer service documentation accurately and in a
timely manner
• Propose ideas for continuous improvement
• Demonstrate excellent customer relations with internal and external customers
Education, Experience & Personal Characteristics:
• A High School Diploma.
• Proficient in Microsoft Word, Excel, Outlook and other Client software as required
• 1 year of corrugated experience or three years related experience in a Packaging
environment, two years in Customer Service and/or inventory management.
• Ability to read and interpret documents such as safety rules, Factory Tickets, Picking Lists
and procedure Manuals.
• Understand how to retrieve information and do the following within the Encore computer
system: receive stock, move to finished goods, enter purchase orders and process
customer orders.
• Ability to apply common sense understanding to carry out instructions provided in written,
oral or diagram form.
• Ability to prioritize workload by looking at the "big picture
• Ability to speak effectively before groups of employees of the organization,
Must be well organized, manage time well and able to do multi-task.
Must be capable of adjusting self to company goals.
Must have courteous and polite communication skills (oral and written).
Must be able to work under minimal supervision.
Must adjust to flexible working hours.