Organizational Excellence Lead

Application Deadline: 

Compensation: $28.01-30.60/hourly

Organizational Excellence Lead 

Are you passionate about building strong teams, delivering meaningful learning, and strengthening quality in human services? We are seeking an Organizational Excellence Lead to join our Chief Executive Officer portfolio, under the guidance of our Quality, Risk and Safety Supervisor, to play a key role in advancing excellence across our organization. 

About the Role 

This is an exciting opportunity to shape and lead our training and development approach while contributing to quality assurance, risk, and safety initiatives. You will ensure our staff are equipped with the skills and competencies needed to deliver high-quality, values based, person-centered supports. 

This role blends training, education leadership, data-informed decision-making and quality improvement, making it ideal for someone who enjoys both facilitation and systems-level impact.

What You’ll Do 

• Foster and train a person-centered, values-based culture  

• Lead the development and delivery of competency-based training programs 

• Coordinate all mandatory skills based training for the Agency 

• Bring new and innovative training methods to the Agency 

• Ensure compliance minimums with regard to staff training  

• Create and deliver, or source and coordinate, engaging training materials for adult learners 

• Support organizational quality, compliance, and continuous improvement initiatives 

• Analyze and report data around training and quality outcomes 

• Participate in key committees (T&D, H&S, EDI) 

• Contribute to organizational planning, development, and innovation 

• Manage the Learning Management System for the Agency 

• Track staff learning, certifications, and performance outcomes 

What You Bring 

• At least 5 years’ experience in the developmental services sector 

• Proven experience delivering training to adult learners 

• Knowledge of quality standards and compliance frameworks 

• Strong communication, facilitation, and interpersonal skills 

• Advanced computer and presentation skills 

• Experience with data tracking, analysis, and reporting 

• Commitment to equity, diversity, and inclusion 

Assets 

• Health & Safety certification or willingness to certify 

• NVCI Trainer designation or willingness to certify 

• Person-Centered Trainer certification, or willing to certify 

• Experience with quality inspections, risk management, or survey tools 

 

Why Join Us? 

• Be part of a forward-thinking organization committed to excellence, innovation, quality, and growth 

• Contribute to a strong culture of learning, safety, and inclusion 

• Build your leadership capacity and influence organizational systems 

• Play a key role in strengthening services for the people and communities we support 

 

If you are motivated to make a meaningful impact through education and quality, we encourage you to apply.